Key skills
CommunicationSales
About this role
Role Overview
- Build trust in our brand by delivering excellent customer support—primarily over email, but also by phone.
- Show empathy and care in ensuring customer cases are resolved positively.
- Manage and prioritise a wide range of customer requests while meeting ambitious SLAs.
- Collaborate with our onboarding, legal, accounting, compliance, sales, and product teams.
- Support ad-hoc projects designed to improve the customer experience.
Requirements
- Degree or equivalent professional experience
- Experience in a customer-facing role (internships or part-time jobs are great too)
- Comfortable communicating with people over phone and email
- Clear written and verbal English communication skills
- Strong organisational skills and attention to detail
- Computer literacy and ability to pick up new tools quickly
Benefits
- Competitive Salary
- HMO Benefits
- Health & Dental Insurance
- 12 Mental Health Days annually + Paid Time Off + Public Holidays
- Team and company-wide events
- Learning budget to support your development
- Growth and Development Cycles with performance reviews to enable fast growth