Partner with business stakeholders to understand and document service processes, system pain points, and enhancement opportunities
Translate business requirements into functional specifications and coordinate with technical teams for solution delivery
Support day to day Oracle EBS support for items, inventory, purchasing, and order management issues
Manage and optimize Oracle CX Field Service Cloud, and Oracle CX Service Cloud business processes and interaction with Salesforce, and ERP (Oracle EBS / Oracle Fusion)
Provide frontline support and training for end users in the Services function
Drive adoption of new tools and digital capabilities in the field and back office
Build and maintain BI dashboards, ad hoc reports, and data models to support service performance tracking and decision-making
Write SQL queries and leverage BI tools to analyze operational data and identify trends, gaps, or anomalies
Ensure data quality and alignment across systems (ERP, CX Service, and Oracle Field Service, and internal data lakes/platforms)

Bachelor’s Degree in Information Systems, Business, or a related field (or equivalent experience)
3–5+ years of experience as a Business Analyst or similar role in IT or Services Operations
Hands-on experience with Oracle EBS R12 or Oracle Fusion, particularly in Order Management and Inventory modules
Working knowledge of Oracle CX Field Service Cloud and Oracle CX Service Cloud
configuration, dispatching, mobile workflows, etc.
Strong SQL skills and experience working with BI/analytics platforms (PowerBI)
Strong analytical, documentation, and communication skills
Ability to work independently and manage multiple priorities in a fast-paced environment

IT Business Analyst

Key skills