Lead architecture, design, and implementation of Microsoft Dynamics 365 solutions across the organization
Define end-to-end system architecture integrating Dynamics with enterprise systems and third-party platforms
Develop and maintain ETL data processes to move and transform data across different systems
Experience working with custom-coded applications using .NET, C#, Azure, and modern development frameworks
Extend Dynamics capabilities beyond low-code solutions with advanced customization, plugins, and integrations
Architect solutions supporting call center operations, including case management, omnichannel engagement, and telephony integrations
Ensure solutions are scalable, secure, and aligned with enterprise architecture standards
Provide technical leadership and mentorship to engineering teams
Collaborate with business stakeholders, clinical operations, and IT teams to translate requirements into technical solutions
Establish and enforce best practices for development, deployment, and system integration
Leverage cloud technologies to improve patient, provider, and employee experiences
Monitor system performance and continuously optimize architecture for efficiency and reliability
Work collaboratively with Engineering, Product, and Clinical Operations to deliver solutions aligned with business goals
Other duties as assigned

Minimum of 10 years of experience designing and building enterprise software solutions
Extensive hands-on experience with Microsoft Dynamics 365 (Customer Service, Sales, Call Center) and the Power Platform
Strong experience building custom applications using .NET, C#, Azure services, APIs, and integration technologies
Experience working with SSIS, Azure data factory and other ETL platforms
Proven experience working as a Solution Architect or Technical Architect on complex implementations
Experience designing or supporting call center or customer service platforms
Strong knowledge of Azure cloud architecture, including services such as API Management, Logic Apps, Service Bus, and Functions
Experience with Azure Data Factory, Dataverse, Power Apps, and Power Automate
Familiarity with DevOps practices, CI/CD pipelines, and modern software delivery methods
Healthcare industry experience is preferred but not required
Excellent written and verbal communication skills, with the ability to effectively communicate at multiple levels within the organization
Demonstrated ability to work independently and within a team environment
Demonstrated ability to adapt to changing priorities
Solution-oriented mindset with a demonstrated passion for building high-quality enterprise solutions
Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment
Must live in the continental United States only.

Dynamics Architect

Key skills