Senior Manager, Implementation and Onboarding

Role Overview

• Understand relationships and desired outcomes established during the sales process
• Build a launch plan for customer success
• Help customers maximize 1Password's suite of products
• Shape strategies, execution standards, and capacity planning
• Collaborate with Customer Success, Sales, Support, and Product teams for cohesive guidance
• Act as a senior escalation point for complex customer situations

Requirements

• 8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering,
• 4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
• Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs)
• Track record of successfully supporting customers across segments in complex, security-focused technical environments
• Experience implementing repeatable service delivery models
• Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions
• Strong familiarity with security, identity, or IT administration domains strongly preferred
• Bonus: Hands-on experience with 1Password or another password manager

Benefits

• Health insurance
• Dental
• 401(k)
• Paid time off
• Equity grant
• Incentive programs