Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
Offer feedback to improve service processes and contribute to team knowledge sharing.

Native / fluent in German both verbal and written.
Fluent in English (minimum B2 level)
Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to quickly learn new softwares and technologies
Previous experience in sales is a plus
Previous experience in Customer Service (preferable)
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized, detail-oriented, and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment.

Customer Service & Sales Representative, German

Key skills