Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.
Ensuring correct software is loaded onto the user’s machine before delivery.
The use of Intune and the understanding of the processes and general functionality of it.
Front Line Desktop Support via Chat Support or Jira Service Management initiated requests
Troubleshoot problems via Teams, in-person remote desktop technologies
Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios
Office365, Exchange on-prem and Exchange365 experience.
Microsoft Entra and Active Directory administration.
User Rights Management via group membership changes in Active Directory and Entra
Corporate and Call Centre applications support, troubleshooting and issue escalation
Knowledge and experience on Windows 10, 11 and Mac
Ability to diagnose and fix Hardware problems, ability to replace hardware parts.
Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals.
Good knowledge of Dell products.
Keen learner, able to apply new technologies /methods as they become available

Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
IT Qualification in A+ and AZ-900
Minimum of 2 years’ experience in IT. Preferably in a desktop support environment
Valid driver’s license and own vehicle
Ability to work shifts

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Group Life Cover
Funeral Fund Benefit
Income Continuation Benefit
Medical Aid Subsidy
Retirement Annuity Subsidy

IT Support Technician

Key skills