Responsible for the administration, integrity, optimization, and strategic alignment of all sales systems across the hotel portfolio.
Serve as the primary administrator for corporate sales systems including ProfitSword, Delphi, CI/TY, Envision, STS, and related integrations.
Manage user administration including onboarding, permissions, access levels, and account maintenance.
Maintain system configuration consistency across all properties and brands.
Develop, manage, and maintain sales system SOPs, workflows, templates, and reporting standards.
Conduct monthly and quarterly audits of all sales systems to ensure data accuracy and compliance with company standards.
Monitor CRM and ProfitSword integration points to ensure portfolio reporting aligns with live booking activity.
Create and distribute exception reporting to support accountability and operational consistency.
Support monthly and quarterly forecast processes through validation of group rooms and catering revenue data.

Bachelor’s degree in Hospitality, Business, Sales, Revenue Management, or related field preferred.
Minimum 5 years of experience in hotel sales, revenue management, sales systems administration, or related commercial operations.
Experience supporting multi-property hotel portfolios strongly preferred.
Experience with hotel CRM and sales systems required.
Strong analytical and problem-solving skills.
Advanced knowledge of hotel sales processes, forecasting, and group business management.
Strong understanding of data integrity and reporting accuracy principles.
Excellent organizational skills with ability to manage multiple priorities across a large portfolio.
Strong training, communication, and presentation skills.
Ability to influence and build relationships across all organizational levels.
Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
Self-motivated with strong attention to detail and accountability.

Corporate Sales Systems Administrator

Key skills