Provide technical support and guidance to the global dealer network across service, warranty, and product-related queries
International travel is a requirement to support dealer activities, including commissioning, diagnostics, and occasional training
Investigate, diagnose, and resolve technical issues in a timely and effective manner, ensuring minimal customer disruption
Work closely with Product Group Engineering and Quality teams to feedback field issues and support continuous product improvement
Contribute to the development and validation of performance and test criteria for new products and product enhancements
Maintain high standards of documentation, reporting, and communication

Relevant service experience, ideally within heavy manufacturing or mobile equipment
Strong mechanical and electrical maintenance background
Working knowledge of diesel-hydraulic and electro-hydraulic systems
Ability to interpret technical drawings, schematics, and service documentation
Proficient in Microsoft Office applications
Full, clean driving license and valid passport

Excellent total compensation package to include competitive salary
free health care for you and your dependents
contributory pension scheme
life assurance cover.
Employee Stock Purchase Plan.
Free car-parking.
Earn extra cash via our ‘Refer a Friend’ scheme.
Perks @ work – offering you a wide range of discounts and offers on restaurants, cafes, hotels, gyms, retailers, day excursions, supporting our local businesses and communities.
Access to global learning and development programs offering accredited and specialist training.

Field Service Engineer

Key skills