MS SQL ServerSQLSQL ServerJiraLeadershipCommunicationTime ManagementCollaborationCustomer Success
About this role
Role Overview
Responsible for detailed configuration updates to provider data including file mapping, append query changes as well as plan and attribute updates.
Contributes to the mapping of data based upon client solutions for contracted product offerings.
Manage a dashboard for assigned sources and ensure timely cleaning of data along with ongoing documentation updates with specific business rules.
Act as a SME in the detailed configuration for onboarding process for all new clients and existing client updates and implementations.
Initiate tasks to ensure alignment with all involved teams and processes necessary to ensure a successful and positive client experience.
Provide consultation, training, education, sharing of best practices, solving issues and challenges.
Create documentation of all configuration and customer rules for operations.
Ownership of the handoff from implementation to operations of all key documentation, quality assurance, audit, or other operational processes defined during implementation.
Assist and support Customer Success and Operations teams in the delivery of custom reports, unique delivery requests and unique requirements.
Identify areas of inefficiency and service deficiency within the department impacting client implementations and recommend/drive remediation processes in coordination with related internal parties and leadership.
Responsible for assigned source projects and associated score and merge projects.
Managing dashboard for assigned sources.
Timely cleaning of assigned sources.
Ongoing documentation in Project Profile, Post Import.
File mapping and append query changes.
Work Production Help tickets (JIRA).
Requirements
High School diploma or GED equivalent required
3+ years of client-facing/support experience
Intermediate level experience in Microsoft SQL Server for database management, query development, and data manipulation.
Proven ability to manage and monitor data dashboards, ensuring timely data quality and comprehensive documentation.
Experience with Software Implementation for new client integration and system updates.
Experience working production support tickets and managing data extract processes.
The ability to identify areas for improvement and recommend/drive remediation processes in data management workflows.
Outstanding written and oral communication, strong collaboration skills.
Effective time management and prioritization skills.
Proficiency with the Google Workspace or a similar suite of office productivity products.