Data Management Analyst II

Role Overview

• Responsible for detailed configuration updates to provider data including file mapping, append query changes as well as plan and attribute updates.
• Contributes to the mapping of data based upon client solutions for contracted product offerings.
• Manage a dashboard for assigned sources and ensure timely cleaning of data along with ongoing documentation updates with specific business rules.
• Act as a SME in the detailed configuration for onboarding process for all new clients and existing client updates and implementations.
• Initiate tasks to ensure alignment with all involved teams and processes necessary to ensure a successful and positive client experience.
• Provide consultation, training, education, sharing of best practices, solving issues and challenges.
• Create documentation of all configuration and customer rules for operations.
• Ownership of the handoff from implementation to operations of all key documentation, quality assurance, audit, or other operational processes defined during implementation.
• Assist and support Customer Success and Operations teams in the delivery of custom reports, unique delivery requests and unique requirements.
• Identify areas of inefficiency and service deficiency within the department impacting client implementations and recommend/drive remediation processes in coordination with related internal parties and leadership.
• Responsible for assigned source projects and associated score and merge projects.
• Managing dashboard for assigned sources.
• Timely cleaning of assigned sources.
• Ongoing documentation in Project Profile, Post Import.
• File mapping and append query changes.
• Work Production Help tickets (JIRA).

Requirements

• High School diploma or GED equivalent required
• 3+ years of client-facing/support experience
• Intermediate level experience in Microsoft SQL Server for database management, query development, and data manipulation.
• Proven ability to manage and monitor data dashboards, ensuring timely data quality and comprehensive documentation.
• Experience with Software Implementation for new client integration and system updates.
• Experience working production support tickets and managing data extract processes.
• The ability to identify areas for improvement and recommend/drive remediation processes in data management workflows.
• Outstanding written and oral communication, strong collaboration skills.
• Effective time management and prioritization skills.
• Proficiency with the Google Workspace or a similar suite of office productivity products.

Tech Stack

• MS SQL Server
• SQL

Benefits

• Health insurance
• Flexible working hours
• Professional development opportunities