Capacity Manager – Mid

Role Overview

• Monitor utilization and growth trends across compute, storage, network, and cloud services to identify short
• and long-term capacity risks
• Develop and maintain rolling capacity plans and 24-month forecasts for enterprise systems and infrastructure services
• Define capacity thresholds, assumptions, and trigger points for scaling, technology refresh, and resource reallocation
• Recommend proactive actions to prevent performance degradation, reduce service risk, and optimize resource use
• Use capacity management and performance monitoring tools to track health, availability, and utilization across on-premises and cloud environments
• Analyze operational telemetry and trend data to identify bottlenecks, recurring constraints, and opportunities for efficiency
• Build and maintain dashboards and reports that communicate capacity posture, risk, and recommendations to technical and non-technical stakeholders
• Support weekly/monthly reporting aligned to SEC ISS operational visibility and SLA measurement expectations
• Support incident triage and problem management for capacity-related outages and performance events
• Provide data-driven impact analysis during major incidents and coordinate mitigation actions with engineering and operations teams
• Contribute to root cause analysis, corrective actions, and lessons learned to reduce repeat issues
• Track capacity-related risks and remediation items through operational governance and reporting cycles
• Partner with engineering teams to plan upgrades, migrations, and platform changes with sufficient capacity and performance headroom
• Validate resource readiness for new services, workload shifts, and modernization activities
• Provide capacity input to change planning, including expected impact, dependencies, and post-change validation
• Maintain documentation for baselines, forecasts, assumptions, and capacity decisions

Requirements

• Minimum 5 years of experience in capacity planning and performance management within enterprise IT environments
• Strong understanding of IT infrastructure components, including servers, storage, and network systems
• Familiarity with capacity management tools and methodologies, as well as ITIL best practices
• Strong analytical and problem-solving skills, with demonstrated ability to communicate technical concepts, risks, and recommendations to non-technical stakeholders and leadership
• Proficiency in capacity modeling tools and performance monitoring solutions
• Knowledge of cloud and virtualization technologies

Tech Stack

• Cloud

Benefits

• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement