Technical Support, Automotive / Commercial Vehicles

Role Overview

• You analyze technical faults and resolve hardware and software issues
• You configure and commission systems such as WT, UDS or DSRC‑RP
• You are responsible for telephone consultation and support for the Kienzle portfolio
• You support our B2B customers in 1st‑level support — by phone, e‑mail and remotely via TOPdesk and NetSupport
• You conduct online trainings and technical briefings for our customers
• You document solutions clearly and in a practice‑oriented manner
• You contribute ideas and help us continuously improve our support processes

Requirements

• Technical vocational training with a focus on automotive technology, electrical/electronics or IT, or an equivalent qualification
• Experience with vehicle electronics, diagnostics and IT systems
• Very good German language skills (spoken and written) for customer support and documentation, plus good English skills
• Excellent PC and MS Office skills
• Structured, independent and solution‑oriented working style
• Service orientation and strong communication skills
• Valid driver’s license (Class B)

Benefits

• Flexible working with home‑office options (not 100%)
• No Saturday shifts or on‑call duty — weekends remain free
• 30 days of vacation
• Flat hierarchies and an open, informal culture (first‑name basis)
• Individual development & coaching
• Regular employee events
• A collegial team with strong cohesion
• Company bike — available for private use
• Company pension scheme
• Corporate benefits with attractive discounts