Key skills
Communication
About this role
Role Overview
- Schedule and organize calls with clients and stakeholders via email or phone.
- Send one-to-many communications to clients, following guidance from the coordination team.
- Call clients who need to change their support channel.
- Update contact information in the Gainsight system, ensuring accurate and up-to-date data.
Requirements
- Experience in customer service with a focus on meeting targets and deadlines;
- Analytical ability to monitor and interpret operational data;
- Knowledge of Google Workspace and Microsoft Office (Excel, PowerPoint, etc.);
- Adaptive communication skills to interact with different customer profiles and internal teams;
- Proactivity and organizational skills to manage multiple tasks simultaneously.
Benefits
- Holistic Well-being: We take care of the people who drive progress. We pursue the holistic well-being of every employee.
- Diversity and Belonging: We actively promote inclusion and a sense of belonging.