You guide our clients through all phases of a project, from conception and implementation to a successful go-live
You capture customer requirements in detail, translate them into tailored solution concepts, and are responsible for implementation and customization
In a technologically demanding environment, you contribute your know-how and actively drive innovative topics such as the introduction of AI agents
You are responsible for project management of our Zendesk projects – from planning to successful execution
With your commitment, you contribute to the further development of our clients' customer experience
Together with cross-functional teams, you develop sophisticated CX strategies that support the sustainable success of our clients

You view customer service as a central lever for a holistic customer experience
You are familiar with agile methods and are motivated to take on complex requirements and implement them in challenging projects
You have no problem taking on responsibility, even beyond your immediate role
You are highly familiar with Zendesk or other CX tools and have administered them and/or implemented projects with them
You may already have experience setting up AI agents and/or chatbots
You bring an understanding of IT contexts and processes
Communication is your strength, and you remain composed even when facing challenges
You are fluent in German

Zendesk Consultant

Key skills