Give players a detailed and quality response, by phone, email and chat, to any questions or requests about the game platform
Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform
Evaluate the possibility of providing a direct response or transferring the request to another service.
Reach the individual and collective objectives (KPI) set by management
Accept feedback and respect the implementation of improvement plans
Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.

Native/fluent in Dutch and fluent English both verbal and written
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Good writing ability and ability to easily use online communication software and ticket management systems
Computer literate
Service and customer satisfaction oriented. Empathetic and diplomatic
Previous experience in contact center within a similar role
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time
Take on different schedules as support is guaranteed 24 hours a day by various teams
Candidates must be available to travel to the Netherlands for initial training sessions (approximately 3–4 days) and attend additional business trips to Belgium or the Netherlands 2–3 times per year as required by the company.

Customer Support Agent, Dutch

Key skills