Operations Coordinator, Returns

Role Overview

• Adhere to LEAN six sigma principles throughout the warehouse
• Following SOPs for the product return and truck check-in process each day
• Ensuring accuracy with reason codes for each item that is returned to the facility
• Ensuring timely reporting of returns compliance
• Ensuring key performance indicators are met
• Support for activities related to dispatching, routing, and tracking transportation
• Supporting an environment that fosters open and positive team communication
• Building a strong rapport with our Motor Carriers and clients
• Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed

Requirements

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Experience with routing, scheduling, and checking on delivery status
• Ability to embrace new technology

Benefits

• Health insurance
• 401(k) matching
• Flexible work environment
• Professional development opportunities