Partner with cross-functional teams to analyze business needs, develop requirements, and produce clear, actionable documentation
Break down epics and concepts into refined, high-quality user stories for both Traditional and Agile teams
Conduct functional and non-functional requirements gathering, gap analysis, and validation
Support product intake activities, including scoping, impact assessments, and feasibility discussions
Collaborate across multiple portfolios to align business and technical stakeholders on priorities
Evaluate system integrations, data flows, and application behavior to support solution design
Work closely with developers, architects, product owners, and testing partners to ensure requirements clarity
Provide analytical insights, troubleshoot ambiguous problem areas, and support solution recommendations

At least 8 years of experience as a Business Analyst or Systems Analyst
Strong communication skills with the ability to collaborate across matrixed teams
Experience translating complex business needs into functional and non-functional requirements
Ability to create detailed user stories and acceptance criteria for Agile delivery teams
Solid understanding of system integration concepts, data flows, and technical workflows
Strong analytical and problem-solving abilities
Comfort operating across multiple portfolios, programs, and stakeholder groups

End User Services Business Analyst

Key skills