Operations Supervisor, Warehouse

Role Overview

• Oversee day-to-day delivery operations, including monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance
• Maintain professional working relationships with location management and other department managers
• Supervise and review route monitoring utilizing client-specific software
• Process and monitor returns through the client portal
• Move inventory safely using material handling equipment
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned

Requirements

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• 2-3 years of Operations or final mile delivery experience preferred

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Professional development opportunities