Patient Appointment Scheduler

Role Overview

• Responsible for scheduling patient appointments using appointment scheduling software.
• Accepts incoming patient phone calls and uses software to schedule patients
• Triages patient needs for timeliness of appointments based upon pre-determined criteria
• Determines which physician to place patient with based upon pre-determined criteria
• Retrieves appointment requests and places outbound calls to patients for scheduling of appointments
• Gathers and updates insurance information, personal data and notifies patients of financial expectations
• Communicates and collaborates with providers and provider’s staff to ensure patient scheduling needs are met
• Meets call quota expectations as assigned by supervisor/manager
• Monitor and work the Scheduling Department inbox (Portal messages and bumplist)
• Communicates with other departments as needed regarding insurance inquiries, patient balances, and same-day add-ons

Requirements

• High School diploma or equivalent is required.
• Six months appointment scheduling experience in a healthcare setting preferred.
• Intermediate Computer skills
• Strong customer service
• Ability to communicate professionally in all written and oral communications, including email
• Strong organizational skills with great attention to detail
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Demonstrated conflict management skills
• Ability to navigate through multiple systems at once