Schedule and monitor staff and day to day workflow.
Develop employee’s skills, evaluate performance, and provide feedback.
Oversees resolution of employee relations.
Participate in hiring, training, and evaluation of staff
Develop, track, and monitor employee’s compliance to quality, service, and production standards
Monitor task turnaround time so that internal standards and client performance guarantees are met
Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
Address staff concerns and day to day operational, system, customer service, quality, and professional issues
Work in production as needed
Implement programs and process improvements to enhance the level of internal and external customer service provided.
Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
Represents pharmacy operations and service in cross-functional meeting and projects
Participate in continued quality improvement and quality meetings as necessary
Other duties as assigned

Bachelor’s degree or equivalent experience preferred.
Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
2-5 years’ experience, previous experience in a pharmacy setting preferred
Proficient in Microsoft Outlook, Word & Excel
Strong knowledge of current pharmacy regulations
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees.

Supervisor, Specialty Pharmacy Support Service

About this role