Leverage scorecards to drive positive change both internally & externally with carrier partners
Contribute to customer onboardings & implementations, partnering with LTL carriers to successfully align on operational strategies and customer requirements as a result of Procurement events for new and/or existing customers
Establish key relationships internally to learn how the Redwood Operations, Freight Audit & Pay and Procurement teams operate.
Represent these departments in a carrier facing role to drive improvements to critical processes that drive the Redwood business
Manage escalations from within the business and drive corrective action within the LTL carrier network.
Develop relationships with key stakeholders representing Redwood processes
Assist in carrier aging management and resolution, driving improvements from rate discrepancies and disputes, and ultimately deploying new processes internally and externally to increase percentage of Freight Bills paid within terms
Learn all Redwood systems & Transportation Management Systems and become an expert of data management from the system in order to quantify carrier performance
Manage internal communications that represent changes in LTL industry including weather or other events causing disruption in LTL carrier industry
Travel to LTL carrier offices & local terminals to represent Redwood and our customers.