Analyst, LTL Carrier Relations

Role Overview

• Manage and develop LTL Carrier Scorecards encompassing operational & financial metrics.
• Leverage scorecards to drive positive change both internally & externally with carrier partners
• Contribute to customer onboardings & implementations, partnering with LTL carriers to successfully align on operational strategies and customer requirements as a result of Procurement events for new and/or existing customers
• Establish key relationships internally to learn how the Redwood Operations, Freight Audit & Pay and Procurement teams operate.
• Represent these departments in a carrier facing role to drive improvements to critical processes that drive the Redwood business
• Manage escalations from within the business and drive corrective action within the LTL carrier network.
• Develop relationships with key stakeholders representing Redwood processes
• Assist in carrier aging management and resolution, driving improvements from rate discrepancies and disputes, and ultimately deploying new processes internally and externally to increase percentage of Freight Bills paid within terms
• Learn all Redwood systems & Transportation Management Systems and become an expert of data management from the system in order to quantify carrier performance
• Manage internal communications that represent changes in LTL industry including weather or other events causing disruption in LTL carrier industry
• Travel to LTL carrier offices & local terminals to represent Redwood and our customers.
• Build out carrier contacts spanning Pricing, Operations, Collections & Technology departments
• Travel to prospective customers to collect information on their product and operations to facilitate Redwood offering best LTL solution

Requirements

• Core understanding of LTL industry and experience interacting with LTL carriers
• 3-5 years experience in a logistics capacity at a company or 3PL
• Proven ability to consume & leverage data to drive positive change and solve problems
• Experience with Transportation Management Systems and understanding of systems integrations facilitating financial transactions
• Strong communication skills and ability to thrive in a team environment
• Strong interpersonal skills; ability to rapidly develop and cultivate relationships with peers and external stakeholders
• Presentation skills to senior leaders internally and externally
• Growth mindset and positive can do attitude
• Exceptional written and verbal communication skills, including presentation skills
• This position requires travel to carriers and occasional customers
• Bachelors degree or higher

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more