Directly shape how firms adopt and embed Xero into their practice
Build out business plans with partners
Collaborate closely with Enterprise Account owners
Attend events and run workshops to maintain a healthy pipeline
Educate partners on Xero's full suite of features, partner resources, and the value Xero can bring to their practice — staying current through ongoing Xero training and product webinars.

A background in customer success, account management, or a consultative sales role — ideally within SaaS, fintech, or a cloud software environment.
Proven ability to manage a portfolio of strategic relationships, balancing multiple partners and priorities without dropping the ball.
Strong communication skills — you are confident presenting to groups, running workshops, and leading engaging virtual consultations.
Comfortable working with CRM platforms (Salesforce preferred) and modern business productivity tools, with a tidy, organised approach to pipeline and account management.
A consultative mindset — you ask the right questions, listen closely, and tailor your approach to what each partner actually needs.
Knowledge of accounting, bookkeeping, or practice management workflows is a bonus — as is any experience supporting multi-location businesses or enterprise customers.

Associate Partner Success Manager

Key skills