Digital Employee Experience Engineer

Role Overview

• Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls.
• Manage platform governance, access controls, compliance requirements, and operational standards.
• Lead platform upgrades, feature adoption, and continuous improvement initiatives.
• Develop and maintain technical documentation, training materials, and operational playbooks.
• Consult with cross functional teams to promote the Nexthink capabilities.
• Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows.
• Build proactive and reactive automations to resolve common endpoint, application, and user experience issues.
• Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues.
• Create reusable automation frameworks and engineering standards to accelerate remediation development.
• Identify opportunities to reduce manual support effort and improve operational efficiency through automation.
• Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions.
• Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange.
• Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows.
• Ensure integrations align with enterprise architecture, security standards, and governance requirements.
• Develop dashboards, investigations, and reporting solutions that provide visibility into device health, application performance, collaboration experience, network quality, and employee sentiment.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent work experience may be considered in lieu of degree.
• 8+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments.
• 3+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform.
• Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints.
• Strong hands-on expertise with: Nexthink Remote Actions Investigations and Dashboards Campaigns and Alerts Application Experience and Software Metering Nexthink Query Language (NQL) Advanced scripting and automation experience using: PowerShell (required) Bash/Shell scripting (preferred)
• Experience designing and developing automated remediation and self-healing solutions.
• Experience building integrations using APIs, web services, and automation platforms.
• Experience integrating Nexthink with ServiceNow, Moveworks or other similar products.
• Strong understanding of: Windows endpoint management (Intune, SCCM, etc.) Microsoft 365 Active Directory / Entra ID Endpoint security and compliance practices
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Experience analyzing large datasets and converting insights into actionable engineering improvements.
• Experience working in complex enterprise environments with cross-functional engineering and operations teams.

Tech Stack

• ITSM
• ServiceNow
• Shell Scripting
• Splunk

Benefits

• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement