Account Manager

Role Overview

• Drive strategic customer relationships and long-term success. Serve as the primary point of contact for assigned accounts, building trusted relationships with stakeholders across safety, procurement, operations, compliance, and project management teams. Lead recurring business reviews and strategic conversations focused on platform value, program performance, and customer outcomes.
• Lead successful onboarding and implementation programs. Manage onboarding timelines and coordinate internal and external stakeholders to ensure successful client launches. Configure customer workflows, approval processes, scoring requirements, and contractor engagement strategies that align with operational goals.
• Increase platform adoption and customer engagement. Deliver training and change management support for administrators, reviewers, and end users. Proactively identify opportunities to improve workflows, increase adoption, and expand usage of Highwire solutions and services.
• Advocate for customer needs across the organization. Partner closely with Sales, Product, and Support teams to share customer feedback, influence product enhancements, and ensure customer issues are resolved effectively while maintaining strong communication and trust.
• Contribute to account growth and retention. Support renewal and expansion efforts by helping customers realize measurable value from the platform. Drive customer satisfaction, retention, and long-term account health through proactive engagement and consultative partnership.

Requirements

• You bring at least a few years of expertise in Customer Success, Account Management, Project Management, Implementation, or a related field, ideally within SaaS or enterprise software environments.
• Experience in construction, contractor management, safety, compliance, procurement, or risk management is a plus.

Benefits

• Medical, Dental, & Vision Insurance. We offer health, dental, and vision insurance to all full-time employees. Best part? You’ll be eligible on day one.
• 401k. We offer a 401k and a 3% company contribution (even better than a match) to help you get ready to retire no matter how far off that seems.
• Parental leave. We take care of new parents by offering paid time off for births, adoptions, and fostering.
• Paid Time Off. Outstanding time off benefits.
• Mentorship. Our office-based culture fosters meaningful learning, growth, and mentorship for our team.