Manager, Site Reliability Engineering

Role Overview

• Lead and grow the SRE team
• Drive reliability, performance, and availability
• Operational intelligence and AI-native operations
• Platform efficiency and stakeholder trust

Requirements

• 10+ years in a combination of Site Reliability Engineering, DevOps, Platform Engineering, or related production-operations roles.
• 4+ years of direct people management experience — hiring, performance management, career development, and running remote on-call teams.
• Demonstrated ownership of reliability outcomes for customer-facing SaaS at meaningful scale — defining and operationalizing SLOs/SLIs/error budgets and using them to drive engineering prioritization.
• Deep Azure experience — 3+ years operating production workloads on Azure, with hands-on depth in AKS, networking, identity, and platform services. Equivalent depth in AWS or GCP will be considered.
• Modern observability fluency — production-grade experience with Datadog (or equivalent: New Relic, Dynatrace, AppDynamics) across metrics, logs, traces, RUM, and synthetics.
• AI in operations — hands-on experience integrating AI/LLM-assisted tooling into operational workflows (incident summarization, runbook generation, log analysis, anomaly triage, change risk scoring).
• Incident command experience — proven ability to lead severity-1 incidents end-to-end, run blameless reviews, and convert lessons into systemic improvements.
• Regulated-environment instinct — operates with HIPAA, PHI, SOC 2, or comparable compliance constraints as a default mindset, not an afterthought.
• Executive-grade communication — translates reliability work into business outcomes for executive, product, and customer-facing audiences.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field — or an equivalent combination of education, training, and experience.

Tech Stack

• AWS
• Azure
• Google Cloud Platform

Benefits

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily