Manage a portfolio of e-commerce client accounts and act as their primary point of contact
Build and maintain strong client relationships focused on retention and growth
Understand client business models, KPIs, margins, and growth targets
Coordinate internal teams to execute campaigns across paid media, creative, email, and other channels
Lead client calls, performance reviews, and strategic planning sessions
Monitor campaign performance and translate data into clear insights and recommendations
Identify upsell and cross-sell opportunities aligned with client goals
Ensure deliverables are completed on time and meet quality standards
Proactively troubleshoot issues and communicate solutions quickly
Prepare reports, presentations, and strategic roadmaps

3+ years experience in account management, client success, or marketing strategy (agency experience preferred)
Strong understanding of digital marketing channels (Meta, Google, email, CRO, etc.)
Experience working with e-commerce brands or DTC businesses
Excellent communication and presentation skills
Analytical mindset with ability to interpret performance data
Strong project management and organizational skills
Ability to manage multiple clients and priorities simultaneously
Commercial awareness and results-driven thinking
Proficiency with reporting tools, dashboards, and project management systems
Fluent English

Senior Account Manager, Paid Media

Key skills