Provide diabetes education support to patients with the goal of improving adherence and health outcomes
Quickly establish rapport and therapeutic alliances via phone with a diverse population of patients
Produce behavior change among patients using motivational interviewing techniques
Present online webinars
Consistently meet call metrics while also meeting quality requirements
Other duties as assigned

Current certification as a Certified Diabetes Care and Education Specialist (CDCES) from the National Certification Board for Diabetes Educators (NCBDE)
Fluent in Spanish
Proven experience utilizing motivational interviewing to provide positive behavior change
Ability to receive constructive feedback and incorporate it into patient calls to drive performance
Home office for private patient conversation along with high-speed internet
Comfortable utilizing advanced technology (Electronic Medical Records, Microsoft Office, scripting applications, device data, etc.)
Demonstrated ability to recognize patient needs and adapt communication techniques for a diverse patient population
Flexible schedule with a commitment to a minimum of 20 hours per week

Bilingual, Spanish Telehealth CDCES

Key skills