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Senior Technical Customer Success Manager, CSM at Hypersonix Inc. | JobVerse
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Senior Technical Customer Success Manager, CSM
Hypersonix Inc.
Remote
Website
LinkedIn
Senior Technical Customer Success Manager, CSM
United States
Full Time
1 hour ago
No Visa Sponsorship
Apply Now
Key skills
Python
SQL
Tableau
R
Analytics
Looker
BI
Power BI
SaaS
Stakeholder Management
Communication
Customer Success
Account Management
About this role
Role Overview
Own post-sale customer relationship and act as the primary technical point of contact.
Drive product adoption and usage through effective onboarding, training, and ongoing support.
Work closely with clients to understand business goals and align them with product capabilities.
Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs.
Analyze customer data and usage trends to proactively identify opportunities and risks.
Build dashboards or reports for customers using internal tools or integrations.
Lead business reviews, share insights, and communicate value delivered.
Support customers in configuring rules, data integrations, and troubleshooting issues.
Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.
Requirements
7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company.
Strong SQL skills and working experience with Python or R.
Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar.
Understanding of data pipelines, APIs, and data modeling.
Excellent communication and stakeholder management skills.
Proven track record of managing mid to large enterprise clients.
Experience in eCommerce, retail, or consumer-facing businesses is highly desirable.
Ability to translate technical details into business context and vice versa.
Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field.
Tech Stack
Python
SQL
Tableau
Benefits
This is a remote job
Apply Now
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