Mental Health Medical Receptionist, Billing Virtual Assistant

Role Overview

• Answer incoming patient phone calls professionally and courteously.
• Schedule, reschedule, and confirm patient appointments.
• Assist patients with general inquiries and appointment-related concerns.
• Handle missed appointment follow-ups and rescheduling efforts.
• Verify patient insurance eligibility and benefits.
• Distribute and collect required patient forms.
• Perform general medical receptionist and administrative duties.
• Billing processes and prior authorization.
• Collect patient copays and outstanding balances.
• Follow up with patients regarding missed appointments.

Requirements

• Previous healthcare, medical office, or patient-facing experience preferred.
• Experience with billing, prior authorizations, or insurance verification preferred.
• Experience using EHR/EMR systems required.
• Experience with Tebra is strongly preferred.
• Mental health practice experience is a plus.
• Previous virtual assistant experience preferred.
• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].
• Must be available for video meetings with your camera on (when needed).
• Technical requirements
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.