Regional Vendor Manager

Role Overview

• Responsible for the oversight, performance management, and compliance of vendor partners across assigned customer programs
• Ensure consistent, high-quality service delivery, disciplined operational execution, and full alignment with KBS standards
• Drive and continuously improve the commercial, operational, and performance outcomes of KBS Vendor Partners
• Enforce vendor accountability through the EAAP framework (Escalations, Attendance, Audits, Projects)
• Support the Vendor Partner (EPV) program
• Analyze performance trends and implement process improvements
• Conduct one-on-one meetings to drive accountability and results

Requirements

• Bachelor's degree or equivalent experience preferred
• 5+ years of experience in vendor management, operations, or facilities services
• Bilingual (Spanish) preferred
• Analytical and data interpretation skills
• Strong communication and stakeholder management
• Commercial negotiation and problem-solving skills
• Multi-site service delivery and vendor performance management
• Facility services and janitorial operations preferred
• IVR systems and service platforms (e.g., Service Channel, Corrigo) preferred

Benefits

• Regular weekly schedule; weekends or holidays as needed
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
• Ability to speak clearly (use of voice)
• Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus