Own the post‑launch lifecycle management of CFC CRM across global markets.
Be accountable for platform availability, reliability, performance, and scalability.
Manage current CFC CRM ecosystem roadmaps & coexistence with legacy CRM environments.
Make trade‑off decisions where precedent may not exist with stakeholder input.
Drive measurable value realization from CRM investments (adoption, productivity, commercial impact).
Establish level metrics and reporting for BAU health and value delivery within the CFC technology ecosystem.
Ensure CRM outcomes align to commercial strategy.
Define and mature the global CFC CRM operating model & governance.
Own technology BAU roadmap across support, enhancements, release readiness, and optimization.
Reduce market‑by‑market variance through harmonization and repeatable patterns.
Define and govern standards for content, workflows, configuration, data, and operations within the CFC CRM ecosystem.
Ensure CFC CRM is embedded into CFC day‑to‑day workflows.
Act as the single BAU orchestration point for CFC CRM across Commercial, Medical, CMO, Digital, Data, Compliance, and Markets.

BA Required; MBA or equivalent Master’s-level education preferred
A minimum of 12+ years of experience in the pharmaceutical industry, preferably in managing diverse/global teams
Demonstrated capability in carrying out process excellence, knowledge management and project management.
Demonstrated experience working and/or supporting global or above markets.
Experience leading and understanding agile ways of working and product development lifecycle.
Ability to navigate consumer privacy and / or healthcare data landscape at scale
Deep understanding and passion for CRM and content platforms
Experience working with engineering teams in designing scalable architecture that meets the needs of marketing and sales co-workers.
Experience evaluating product decisions strategically and making prioritization tradeoffs
Excellent interpersonal skills and mastery of working in a matrixed environment.
Self-motivated with demonstrated ability to execute with speed and high quality.
Demonstrated business acumen strong analytical skills and mindset.
Role model for the PFE values (Courage, Excellence, Equity, Joy)

401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental and medical leave
Health benefits including medical, prescription drug, dental and vision coverage

Senior Director, CFC CRM Lifecycle & Value Lead

Key skills