Enterprise Delivery Consultant

Role Overview

• Serve as the primary strategic partner for enterprise clients. Lead regular Business Reviews and cadences focused on account health, ROI, and long-term roadmap alignment.
• Develop and execute comprehensive account plans that detail stakeholder engagement strategies, risk mitigation, and clear pathways for revenue growth within the assigned portfolio.
• Proactively identify opportunities for service expansion and upselling by aligning Intellect’s evolving business capabilities with the client's long-term objectives. Support the sales team in building business cases for new features or service lines.
• Synthesize client feedback into actionable insights for the Product and Tech teams to ensure the Intellect platform evolves with the client's needs.
• Ensure all delivery activities align with project scope and Service Level Agreements.
• Monitor account-level profitability. Oversee the billing cycle and invoicing process to ensure accurate and timely revenue collection.
• Partner with Operations to ensure operational staffing levels align with contract requirements.
• Supervise the delivery of high-level reporting that highlights the tangible impact of initiatives on the client’s business, strengthening Intellect's brand position.
• Coordinate with Marketing to identify success stories for case studies and oversee the implementation of promotional materials to drive user engagement within the client’s organization.
• Act as the final point of contact for critical account issues, ensuring swift resolution to maintain brand trust and integrity.
• While 70% of your impact is measured by client success and revenue growth, the remaining 30% involves collaborating with internal teams to build the SOPs and systems that will allow us to scale what we do.

Requirements

• 3-8 years of experience in client success, account management, or management consulting, with a strong preference for candidates who have spent time in consulting environments.
• Experience in related industries such as healthcare, HR, change management, or employee benefits is a plus.
• Proven track record of successful project delivery and account management, including managing large, complex projects and building long-term client relationships.
• Strong strategic thinking skills, with the ability to develop and execute client-facing growth and engagement strategies.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with both clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Open to candidates based in Malaysia (hybrid) and the Philippines (remote).

Tech Stack

• Swift

Benefits

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget
• annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials **and communities **– regular non-work events/activities to connect and have fun together