Role Overview
- Serve as the primary strategic partner for enterprise clients. Lead regular Business Reviews and cadences focused on account health, ROI, and long-term roadmap alignment.
- Develop and execute comprehensive account plans that detail stakeholder engagement strategies, risk mitigation, and clear pathways for revenue growth within the assigned portfolio.
- Proactively identify opportunities for service expansion and upselling by aligning Intellect’s evolving business capabilities with the client's long-term objectives. Support the sales team in building business cases for new features or service lines.
- Synthesize client feedback into actionable insights for the Product and Tech teams to ensure the Intellect platform evolves with the client's needs.
- Ensure all delivery activities align with project scope and Service Level Agreements.
- Monitor account-level profitability. Oversee the billing cycle and invoicing process to ensure accurate and timely revenue collection.
- Partner with Operations to ensure operational staffing levels align with contract requirements.
- Supervise the delivery of high-level reporting that highlights the tangible impact of initiatives on the client’s business, strengthening Intellect's brand position.
- Coordinate with Marketing to identify success stories for case studies and oversee the implementation of promotional materials to drive user engagement within the client’s organization.
- Act as the final point of contact for critical account issues, ensuring swift resolution to maintain brand trust and integrity.
- While 70% of your impact is measured by client success and revenue growth, the remaining 30% involves collaborating with internal teams to build the SOPs and systems that will allow us to scale what we do.
Requirements
- 3-8 years of experience in client success, account management, or management consulting, with a strong preference for candidates who have spent time in consulting environments.
- Experience in related industries such as healthcare, HR, change management, or employee benefits is a plus.
- Proven track record of successful project delivery and account management, including managing large, complex projects and building long-term client relationships.
- Strong strategic thinking skills, with the ability to develop and execute client-facing growth and engagement strategies.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with both clients and internal stakeholders.
- Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
- Open to candidates based in Malaysia (hybrid) and the Philippines (remote).
Tech Stack
Benefits
Why You’ll Love Working With Us:
- Global company – work in a diverse environment with people from nearly 20 countries
- Generous leave policy – time off to rest and recharge
- Christmas week off – company-wide break during Christmas, separate from annual leave
- Birthday leave – enjoy a day off on your birthday
- Quarterly mental health days – one day off every quarter to focus on your wellbeing
- Flexible work arrangements – work in a way that suits your lifestyle and goals
- Work-life balance – a culture that values personal time and long-term wellness
- Medical coverage – comprehensive insurance for peace of mind
- Performance bonus – high performance is recognised and rewarded
- Development budget
- annual allowance to support your professional development
- Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
- Socials **and communities **– regular non-work events/activities to connect and have fun together