Respond to requests, notifications, and inquiries within required timeframes.
Investigate and resolve issues and inquiries and provide timely updates from initial submission throughout resolution
Coordinate with subject matter experts for additional training when resolution is unknown to be able to resolve similar requests in the future
Regularly create or update documentation and training material in the SCS Customer Support Knowledge Base
Identify, recommend, and implement process improvements to drive efficiency in customer problem resolution.
Mentor team members in understanding of Redwood Connect and TMS, in communication strategies with customers, and initial triage, troubleshooting, and resolution of issues.

A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience
3
5 years of experience utilizing a transportation management system (TMS), warehouse management system (WMS), or a type of enterprise resource planning system (ERP)
3
5 years of demonstrated success working in either: operations, finance, or business analytics, preferably within the transportation Industry
Superior analytic skills are required to support communication and delivered value to Redwood Supply Chain Solutions customers
Strong problem solving and critical thinking skills
Strong communication and interpersonal skills
Ability to prioritize tasks and adapt quickly to changing needs/timelines while maintaining strong attention to detail
A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team
Integration experience is highly preferred, but not required

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401k plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with a annual company contribution for plan participants
Short-term and long-term disability; life insurance policies subsidized by company
Additional benefits including pet insurance, accident care, access to legal advice and more

Customer Support Coordinator

Key skills