Participate in CMIS/CRM functional, operational, and system support discussions
Analyze business processes and system functionality to support issue resolution
Provide subject matter expertise on CMIS/CRM workflows, interfaces, and business rules
Coordinate with business and technical teams to clarify requirements, system impacts, and operational needs
Review defects, change requests, and system impacts
Support testing, validation, and operational support activities
Assist with documentation and knowledge transfer efforts

Bachelor’s degree and 8+ years of relevant experience, or additional experience in lieu of degree
Experience supporting business systems analysis or operational support activities for enterprise applications
Prior experience supporting CMIS/CRM systems or similar data warehouse platforms
Demonstrated knowledge of DCPDS or comparable federal HR/payroll systems environments
Strong analytical and problem-solving skills
Ability to communicate technical concepts effectively with both technical and non-technical personnel
Experience participating in technical discussions, issue resolution, and operational support activities
U.S. Citizenship required
Ability to obtain and maintain required government security clearance, if needed

CMIS / CRM Consultant

Key skills