Product Support Specialist

Role Overview

• To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons
• Provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.
• Demonstrates outstanding ethics and treats customers and employees with respect.
• Communicates essential benefits of products and their clinical applications.
• Acts with integrity, delivering on commitments within required timescales.
• Constructs a basic business plan with input from mentor/manager.
• Develops rapport and understands the importance of relationships in selling.
• Uses customer troubleshooting opportunities to grow and protect the business.
• Collaborates with the Sales Team and other departments for maintaining customer satisfaction and quality.
• Serves as front-line clinical and technical support to surgeons and hospital staff before, during, and after surgical procedures.
• Educates surgeons and staff on the clinical benefits of Stryker’s Mako robot and best practices with confidence, enthusiasm, and respect.

Requirements

• 0-1 years Sales experience with Diploma in related field
• Market knowledge and Medical Background preferred
• First professional experience in sales of capital goods or consumables requiring explanation or many years of experience in clinics / OR
• Excellent communication skills with proficiency in spoken and written English.
• Outgoing and persuasive manner
• Confidence and persistence.
• Patience and self-motivation.
• Analytical and planning skills.
• Flexible approach to work to adapt to changes.
• Strong teamwork and networking skills.
• Commercial and business awareness.
• Valid driving license.

Benefits

• Work Flexibility: Field-based