About this role

Lead the successful delivery of client and insurance product implementations by building and leading high-performing delivery teams.
Support the teams, remove obstacles, and resolve complex challenges.
Manage client expectations and communicate transparently about progress, dependencies, risks, and delivery timelines.
Ensure clean and documented transitions to support post-launch.
Own the production and timely submission of accurate invoicing and utilisation data.
Manage delivery scope commercially and assess scope changes and out-of-scope requests.

8+ years in a delivery leadership role within a SaaS or technology company.
Demonstrated experience managing professional services or implementation delivery in a B2B environment.
Recent, hands-on involvement in delivery execution, not solely oversight or governance.
Qualification in Engineering, including Industrial Engineering, or a related technical field.
Track record of managing client relationships through complex, multi-workstream implementations.
Experience managing or developing small teams of delivery and technical professionals.
Familiarity with time-tracking, utilisation management, and services profitability basics.
Bonus: Insurance or Insurtech experience and expertise.

Technical Delivery Manager

Key skills