Operations Coordinator, Returns

Role Overview

• Support the site leader to ensure the execution of operational effectiveness
• Ensure the KPIs are met with proper planning and scheduling of the distribution services
• Manage inventory returned to the site at the end of motor carrier routes
• Spend most of the time in the office or warehouse maximizing the performance of the site
• Adhere to LEAN six sigma principles throughout the warehouse
• Follow SOPs for the product return and truck check-in process each day
• Ensure accuracy with reason codes for each item that is returned to the facility
• Ensure timely reporting of returns compliance
• Support for activities related to dispatching, routing, and tracking transportation
• Build a strong rapport with Motor Carriers and clients
• Communicate daily/shift goal of facility and group(s) and work with employees to ensure goal achievement

Requirements

• High School Diploma/GED or equivalent required
• Strong people and operational management skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Experience with routing, scheduling, and checking on delivery status
• Ability to embrace new technology

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Remote work options