Review & process a variety of complex incoming requests
Daily responsibilities in resolving a large volume of tickets
Interprets daily operational issues and escalates accordingly
Troubleshoot ingestion and curation related issues and assess findings and solutions with a variety of internal and external stakeholders
Support the team with projects, research and information gathering
Liaise with our content providers and internal teams
Contribute to improving processes, and documentation regarding the handling of incoming requests
Support the team executing priority initiatives

Proficient in English (Proficiency in Spanish or Portuguese is a plus but not required)
At least 2 years of experience in the music and/or podcast industry and/or experience working with digital service providers, or experience in operations in a large scale tech company
Experience working in customer relationship management tools (e.g. Salesforce, Zendesk, etc.)
Excellent communication skills
Ability to meet deadlines and complete tasks efficiently, and can adapt to changing priorities
Motivated to continuously improve work methods
Good attention to detail
Adaptable and quick to learn in a changing environment
Comfortable with asynchronous and global workflows
Comfortable with a fast paced environment
Comfortable managing escalations and time sensitive asks/requests
An understanding of metadata management and industry standards, such as DDEX, RSS, etc. is a plus
Experience with AI automation, agentic solutions, or AI technologies is a plus but not required

Content Operations Coordinator

Key skills