Manage IT procurement, including ordering laptops, accessories, and software licenses
Set up and configure business equipment, ensuring secure and efficient access to essential tools
Maintain an accurate inventory of IT assets and licenses
Provide first-line technical support to all team members, resolving hardware, software, and network issues
Run day-to-day IT operations, including system monitoring, patching, and updates
Deliver basic security awareness training and guidance to users
Assist in maintaining and updating IT documentation and internal knowledge bases
Collaborate with Engineering and other teams to ensure seamless systems integration
Support onboarding and offboarding processes from a technical perspective
Contribute to IT projects and help shape future systems and infrastructure improvements

Experience in IT support or systems engineering, ideally within a fast-paced business environment
Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools
Confident troubleshooting of hardware, software, and network issues across Windows and macOS environments
Familiarity with IT procurement processes and asset lifecycle management
Understanding of basic security principles and ability to deliver user training on IT security best practices
Excellent problem-solving skills and attention to detail
Clear and professional communication skills, with the ability to support users across all levels of the business
Experience with Microsoft 365 administration and collaboration tools
Ability to manage multiple tasks and priorities, meet deadlines, and maintain high standards of documentation
A proactive mindset with a willingness to learn and contribute to continuous improvement.

Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people.
Real impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture.
A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best.
Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts.

IT Support Engineer

Key skills