Provide First-Line IT Support
Respond to support requests and troubleshoot hardware, software, and access-related issues
Resolve the majority of day-to-day technical issues independently
Escalate more complex infrastructure and system issues where appropriate
Maintain accurate documentation of incidents, requests, and resolutions
Manage User Onboarding and Offboarding
Set up user accounts, permissions, and devices for new starters
Support employee onboarding to ensure a smooth first-day experience
Manage offboarding processes, including account deactivation and equipment returns
Maintain accurate IT asset records and inventory
Support Workplace Technology
Configure and deploy laptops and user devices
Support meeting room technology and collaboration tools
Assist with workspace moves and office technology setups
Ensure end-user devices remain secure, updated, and operational
Support Microsoft 365 and Azure Environments
Assist with administration of Microsoft 365 services
Manage user accounts, licences, groups, and permissions
Support Azure Active Directory (Entra ID) user administration
Assist with device management and access controls
Contribute to IT Improvements
Support IT projects, upgrades, and technology rollouts
Identify recurring issues and recommend improvements
Contribute to process documentation and knowledge sharing
Help improve the overall employee technology experience

1–3 years' experience providing IT support in a service desk, helpdesk, or internal IT environment
Experience troubleshooting Windows devices, Microsoft 365 applications, and user access issues
Familiarity with Microsoft 365 administration, including user account management and licensing
Basic Azure or Entra ID user administration experience
Experience using ticketing systems and documenting support requests
Strong problem-solving skills and the ability to manage issues through to resolution
Excellent communication skills and a customer-focused approach.

IT Support Technician

Key skills