Design realistic Retail Trade scenarios in Malayalam or English grounded in Indian operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination)
Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks
Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism
Contribute to “gold standard” solutions reflecting best practices across Indian retail, pharmacy, and commercial operations

Native-level Malayalam with strong professional English proficiency
5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations
Background in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations
Strong understanding of customer service workflows, retail operations, compliance procedures, inventory management, and Indian retail environments

Your schedule, your rules. As an independent contractor, work when you want, as much or as little as you want. No fixed hours, no check-ins, no micromanaging.
Get paid quickly and fairly. We respect your time and your expertise. Competitive rates, prompt payments, no chasing invoices.
Work on projects that actually matter. Contribute to cutting-edge AI and language technology that is shaping how humans and machines communicate.
Be part of something bigger. Join a global community of linguists, subject matter experts, and language professionals who are advancing human knowledge together.
Grow without limits. As a Lilt contractor you get access to diverse, innovative projects that expand your portfolio and sharpen your skills across industries and domains.
Have fun doing what you love. Bring your language skills to life on projects that are as interesting as they are impactful.

Subject Matter Expert – Retail Trade, Store Operations, English, Malayalam

Key skills