Lead, coach, and develop a team of Retention Sales Specialists to consistently achieve renewal and retention targets
Own renewal outcomes across your team’s portfolio, ensuring strong forecast accuracy and disciplined pipeline management
Drive early risk identification and mitigation, implementing clear save plans for at-risk accounts
Establish rigorous renewal governance, including inspection cadence, deal reviews, and management of critical issues
Partner cross-functionally (AEs, CSMs, Solution Sales, Finance, Legal, Deal Desk) to secure renewals and unlock expansion opportunities
Support complex negotiations and ensure value-based positioning
Drive adoption and value realization across the customer lifecycle, taking ownership of SBRs and customer engagement
Continuously improve processes and operational efficiency, using tools and data to scale impact

Proven experience leading quota-carrying teams in SaaS, ideally in renewals or retention-focused roles
~5–10 years of experience in SaaS sales, with strong exposure to renewals, subscription models and account management
Track record of delivering against retention, churn, and ARR targets
Experience managing complex enterprise renewal cycles
Strong coaching and execution management skills, with a focus on accountability and performance
Ability to navigate cross-functional environments and drive alignment across teams
Data-driven approach with strong forecasting discipline and operational rigor
Excellent communication skills in English and German.

Learning Fund: Up to $11,000 annually for education and professional development
Childcare Support: Coverage for children up to age 6
Extra Wellbeing Days: Additional paid time off to recharge
Wellbeing Budget: Flexible support for your physical and mental wellbeing

Manager, Retention Sales

Key skills