You are the primary point of contact for incoming customer inquiries by phone and email, ensuring professional and timely handling.
You support our sales team with the operational processing of the ECS portfolio, e.g., in the areas of WEEE/Elektra, Batteries, REPACK Packaging, ITBS, Clearing/iClearing, and deposit/island solutions.
You prepare contractual documents, check documents for completeness, and coordinate further processing together with the responsible Sales Managers.
You maintain and manage projects, opportunities, and customer data in our CRM system and ensure high data quality.
You coordinate internal alignments with Operations and S&I and ensure structured handovers after contract signing.
You support the clearing business in sales support and take on organizational and administrative coordination tasks.
You actively participate in optimizing processes, templates, and internal standards and contribute your own improvement ideas.
You assist the Head of Sales with administrative and organizational tasks in day-to-day business.

You have completed commercial vocational training or hold an equivalent qualification.
You have gained initial to several years of professional experience in inside sales, customer service, sales support, or a comparable commercial role—ideally in a B2B environment.
You work in a structured, careful, and independent manner and keep an overview even when handling multiple topics simultaneously.
You are a strong communicator, service-oriented, and enjoy engaging with customers and internal stakeholders.
You have very good German skills and good English skills, both written and spoken.
Confident use of MS Office is a matter of course for you. Ideally, you have prior experience with CRM systems.
You bring a solution-oriented and proactive working style and enjoy working in a team.
You are interested in actively shaping processes and developing your professional skills further.

Flexible working hours based on trust
30 days of annual leave
Workation: take the opportunity to work from a location of your choice. We don’t restrict you to Europe — the whole world is open to you.
Childcare subsidy and employer contribution to the company pension scheme
Discounts in the company canteen and access to an on-site fitness studio
Good public transport connections and plenty of free underground parking spaces with charging stations for electric vehicles ensure a comfortable commute.
Personal and professional development opportunities (e.g., language courses, tailored training, and seminars)
Dynamic working environment with plenty of scope for independent work, proactively contributing ideas for new projects and processes, and significant scope for shaping your role

And much more...

Inside Sales Manager, ECS

Key skills