Communications Operations Officer

Role Overview

• Support the planning, coordination, and execution of communications initiatives across the global Communications function.
• Manage intake, requests, timelines, and workflows across teams to ensure clear prioritization and efficient execution.
• Provide operational support for leadership communications activities such as town halls and fireside chats, including scheduling coordination, logistics, and follow‑ups.
• Produce and maintain recurring operational outputs, including biweekly and monthly reports, internal channel metrics, and tracking of communications deliverables.
• Monitor and triage the internal communications mailbox, identifying issues, themes, and required follow‑ups.
• Consolidate communications and PR reporting from agencies, including coverage, inquiry, and interview tracking.
• Create and update decks and presentation materials that communicate Communications and PR performance, results, and impact in an executive‑friendly format.
• Organize, maintain, and continuously improve a central messaging repository used across Communications to drive consistency and reduce duplication.
• Support preparation of executive briefing materials by pulling from approved messaging, background materials, and reporting.
• Coordinate with Procurement and Legal on RFPs, vendor onboarding, contracts, and related documentation.
• Provide project management support for key Communications planning initiatives, including timeline management and milestone tracking.
• Update, maintain, and help enforce Communications policies and processes, ensuring documentation is current, accessible, and consistently applied.
• Contribute to improving operational efficiency, visibility, and execution discipline across the Communications function.
• Lead the integration of employee engagement and culture initiatives to drive progress and measure impact to business outcomes.

Requirements

• Bachelor’s degree required
• 6–8 years of experience in communications operations, project/program management, communications, or a related role
• Strong organizational skills with demonstrated ability to manage multiple priorities
• Experience supporting cross‑functional, global teams
• High attention to detail and strong follow‑through
• Strong written and verbal communication skills in English
• Comfort working across time zones in a fast‑paced environment
• Experience in financial services or regulated environments is a plus

Benefits

• Permanent contract from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold Medical Package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Additional benefits available depending on the seniority of the role