Own a BoB of up to 50 accounts, representing ~$4M in total annual Google Workspace spend
Drive contract renewals end-to-end
Develop and maintain executive relationships at the Director, VP, and C-Suite level across your accounts
Segment your portfolio by churn risk, growth potential, and strategic value
Maintain a target Net Revenue Retention (NRR) of ≥110% and < 8% churn rate annually across your BoB
Identify and execute upsell and cross-sell opportunities
Lead a Solutions team and collaborate with Sales to develop account expansion plans
Actively position Gemini AI features and Google Cloud capabilities during client engagements
Lead high-touch onboarding experiences for new and migrated clients
Drive product adoption across Google Workspace
Maintain a clean, up-to-date CRM pipeline across all accounts and contacts in your BoB

3+ years of experience in a full-cycle Customer Success, Account Management or Commercial AM role
You are genuinely client-facing
You are comfortable and confident in front of C-level executives, VPs, and Procurement teams
You think commercially
You are organized and process-driven
You thrive when managing a high-volume portfolio
You are a leader-in-the-making (or already one)
You write exceptionally well in English
You are curious about AI in the context of real business workflows
Google Workspace familiarity is a strong plus

Customer Success Lead

Key skills