Managing a portfolio of customers with a strong focus on retention, adoption, customer satisfaction, and growth.
Acting as the primary point of contact and trusted advisor for customers.
Leading customer onboarding journeys, including product demos, training, and implementation guidance.
Helping customers maximize platform adoption and achieve their business goals.
Proactively monitoring customer health, engagement, and usage to identify risks & opportunities early.
Coordinating with Product, Engineering, Support, Sales, and Marketing to resolve customer challenges and drive customer satisfaction, retention, and growth.
Escalating critical issues when needed and ensuring clear, proactive follow-up communication.
Gathering customer feedback and translating insights into actionable recommendations for internal teams.

At least 2 years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role.
Experience with B2B SaaS products in outreach or automation platforms.
Strong understanding of customer onboarding, product adoption, retention, renewals, and growth opportunities.
Experience working with CRM and customer success tools such as HubSpot, Intercom, or similar.
Solid communication skills in English.
Proven expertise in outreach technologies and industry best practices.
Proven expertise in LinkedIn outreach and lead generation automations.
The ability to manage multiple customer relationships while identifying risks and opportunities early.

Customer Success Manager – Lead Gen, Recruitment Verticals

Key skills