Key skills
Project Management
About this role
Role Overview
- Foster a collaborative rapport with clients to maintain strong service relationships.
- Be the key point of contact for clients and internal Deluxe teams for your portfolio of projects.
- Ensure that project details and instructions are communicated effectively, and key stakeholders are engaged and regularly informed on the status of project progress, delivery schedules and performance metrics.
- Collaborate and liaise with vendors and cross-functional teams to schedule, action and deliver work orders per client requests.
- Onboard any new client requirements and specifications.
- Set up, manage and track work orders, assets and schedules in Deluxe's order management systems & trackers.
- Coordinate the creation of subtitles, closed captions, or related deliverables with internal teams and vendors.
- Daily monitor and identify work orders that are at risk of missing customer-specific SLA requirements.
- Troubleshoot and formulate solutions to project/workflow issues and communicate them back to the client.
- Manage change orders by negotiating deliverable due dates between clients and internal departments.
Requirements
- Previous experience in a client-facing role, preferably in the entertainment and/or localization industry.
- Project management experience is required, specifically with managing timelines, budgets, quality, and client relationships.
- Video streaming platform project management experience is highly advantageous.
- Business level English with has N1 Japanese Proficiency.
- Understanding of localization / media processes and experience managing the localization of content to different regions.
- Proficient with the MS Office suite of programs, and other software involving inventory, order processing, project management, and database software.
- Ability to work some extended/flexible hours to meet project deadlines.