Lead the end-to-end delivery of IT operations and infrastructure projects, ensuring alignment with business objectives and operational readiness.
Integrate ITIL best practices throughout the project lifecycle, with a strong focus on Service Transition to ensure smooth and controlled deployment into production environments.
Drive collaboration across cross-functional teams—including Engineering, Infrastructure, Security, and Service Management—to ensure seamless execution and handoff to operations.
Oversee and govern change and release activities, ensuring compliance with established ITIL processes and active participation in Change Advisory Board (CAB) reviews.
Ensure that all deliverables required for operational success—such as documentation, knowledge articles, runbooks, and support models—are complete and validated prior to go-live.
Proactively manage risks, dependencies, and issues, ensuring minimal disruption to live services and business operations.
Champion continuous improvement across both project delivery and service management processes.

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related fields, or equivalent experience
ITIL v3 or ITIL v4, PMP, PRINCE2, Scrum Master (CSM/PSM), or equivalent certification is a plus.
More than 5 years of experience in project management, preferably in IT Infrastructure and Operations implementing ITIL frameworks.
Hands-on experience working with Agile/Scrum teams, especially in environments transitioning from traditional methodologies.
Experience with working in high-growth environments.
Exposure to digital marketing, analytics, and digital experience optimization.
Experience with specific eCommerce platforms (e.g., Shopify, Magento/Adobe Commerce, Salesforce Commerce Cloud).

You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.

Technical Project Manager – IT Operations and Infrastructure

Key skills