Technical Support Specialist

Role Overview

• This is a remote position.
• Engagement Type: Project-based Assignment; B2B Contract
• Duration: 6 months with possible extension
• Be part of our Global Engineering Network!
• Keep our digital presence secure, up-to-date, and optimized for performance and SEO.
• Manage website text, images, videos, and downloadable assets.
• Install, configure, and manage new plugins, themes, or features as required.
• Publish and optimize landing pages, blog posts, and product/service content.
• Ensure all new content is mobile-responsive and follows brand guidelines.
• Perform regular updates to the CMS (e.g., WordPress), plugins, themes, and PHP version.
• Conduct minor code adjustments (HTML, CSS, JavaScript, PHP) to enhance functionality.
• Maintain a staging environment for testing updates before pushing to production.
• Set up and monitor automated backup systems.
• Diagnose and resolve conflicts between plugins, themes, and core software.
• Fix broken layouts, 404 errors, JavaScript issues, and database connection errors.
• Restore the website from backups in case of critical failures.
• Troubleshoot and maintain third-party integrations (e.g., CRM, email marketing, payment gateways, inventory feeds).
• Monitor and debug API data feeds to ensure accurate, real-time data exchange.
• Work with external vendors to resolve integration-related issues.
• Implement security hardening measures (firewalls, file permissions, login protection).
• Conduct regular malware scans and vulnerability assessments.
• Respond to and remediate security breaches or suspicious activity.
• Provide ongoing website project consulting (e.g., architecture improvements, user flow optimization).
• Perform technical SEO audits and implement fixes (site speed, structured data, meta tags, indexing).
• Recommend and execute growth-focused improvements to increase conversions and traffic.

Requirements

• 5+ years of experience in website management, webmaster, or technical support role.
• Proficiency with a major CMS (WordPress, Webflow, Drupal, or Joomla) – WordPress strongly preferred.
• Working knowledge of HTML, CSS, and basic PHP/JavaScript for minor adjustments.
• Experience troubleshooting plugin/theme conflicts and API integrations (REST/SOAP).
• Familiarity with SEO best practices (Yoast/Rank Math, schema markup, core web vitals).
• Understanding of website security fundamentals (SSL, firewalls, hardening).
• Nice to Have: Experience with e-commerce platforms (WooCommerce, Shopify).
• Knowledge of cloud hosting environments (AWS, DigitalOcean, Kinsta, WP Engine).
• Basic server administration (cPanel, SSH, database management via phpMyAdmin).

Tech Stack

• AWS
• Cloud
• Drupal
• Firewalls
• JavaScript
• Joomla
• PHP
• SOAP
• WordPress

Benefits

• No benefits listed