Facilitate knowledge transfer (KT) from delivery teams into Support, AMS, and PS organizations.
Support the transition of SAP Brazil Tax Reform development activities from GPD to internal support teams.
Coordinate cross‑functional transition activities across GPD, GSD, AMS, L4 Support, QA, and Product teams.
Develop and maintain detailed transition plans, timelines, and deliverables to ensure a structured and predictable transition process.
Track transition progress, identify risks, and escalate issues to leadership with mitigation recommendations.
Own the creation, consolidation, and validation of all technical and functional documentation required for internal teams to support ongoing operations.
Schedule and facilitate structured Knowledge Transfer (KT) sessions from GPD to L4 Support, AMS, and GSD teams.
Produce internal technical documentation, support playbooks, triage guides, and process workflows.
Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios.
Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution.

Bachelor’s degree in computer science, Accounting or financial background, or equivalent experience.
10+ years of SAP Experience in FI, MM, or SD
Experience supporting SAP environments in LATAM or Brazil‑specific tax and regulatory contexts.
Familiarity with Brazil Tax Reform topics (IBS, CBS, and upcoming regulatory changes).
Experience working with SAP support processes, AMS, L4, or product development teams.
Background in transition management, knowledge transfer, or cross‑functional coordination preferred.
Experience with SAP configuration, functional analysis, or technical troubleshooting
Experience working in Agile/Scrum environments is a plus.
Strong ability to develop clear, structured documentation (process flows, KT materials, support guides).
Bilingual Portuguese/English (written and conversational).

SAP Product Delivery Transition & Support Enablement Engineer

Key skills