Setting up hotels on Bookassist’s systems and training hotels in the use of the Bookassist systems
Answering general support queries from our hotel clients over phone and email
Providing support for hotels using Bookassist Booking Platform, CMS, GDS, etc
Conduct research and analysis within internal data platforms to support problem-solving.
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.
Setting up of new offers, packages and ad hoc tasks in Bookassist reservation system and Bookassist CMS
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.

Ability to communicate effectively
Fluent in written and spoken English, Spanish, Italian
1+ year working within a relevant hotel-based or customer-facing environment (reception, revenue or reservation, e-commerce, marketing department at the hotel)
Relevant third level degree
Very good computer skills.

Competitive salary (based on experience)
Full-time, permanent contract
Remote working with access to coworking offices
A professional, open, and collaborative working environment
A strong culture of trust and autonomy, offering a direct path to leadership and the opportunity to gain a wide range of hands-on experience by owning a full product portfolio.
An environment that encourages intellectual curiosity, experimentation, and professional growth

Global Client Support Specialist

Key skills